MY ORDER HASN’T ARRIVED WITHIN THE ESTIMATED TIME

Please note the estimated time for deliveries are based on working days from the date of purchase (Monday – Friday). If you haven’t received your order within this time our customer care team will be happy to locate your order for you. Before getting in touch, have you: 

– Checked your confirmation email to ensure we have the correct delivery address for your parcel and that your contact details are update
– Checked if you received a text message, email or attempted calling card from the courier. Your parcel may be awaiting collection at your local delivery depot or you may need to rearrange delivery
– Checked with your neighbours to see if they have accepted the parcel on your behalf
– Looked in safe areas around your delivery address where the delivery driver may have left your parcel e.g. behind a bin or in a shed, garage or porch 

If you are still unable to locate your parcel please contact our customer care team. 

Please note we are not responsible for any customs or import charges and duties applied to your parcel. The costs involved are to be paid locally by the customer. We recommend if purchasing from outside the EU to please check with your border/customs agencies before ordering so you’re fully aware of any charges that your goods will face when entering the country for delivery. 

*PLEASE NOTE when ordering during our sale periods all orders within the UK, Europe, USA and Rest Of The World will take additional days to arrive which we will try to advertise. We hope that our customers will understand that during this busy period our normal delivery times are not available and to expect their order later than usual. Thank you for your patience.