Terms and Conditions

For the Online Sale of Goods to Consumers

Last updated Feb 2023

This website is operated by Craftestan Ltd (referred to as “we/our/us”)

No.12 Berton St. 

London

The United Kingdom

Registered in The UK 

Company Registration Number: 264.110.1011894

VAT Number: 00178683  

As user of this website (“site”) (referred to as “you/your”) you acknowledge that any use of this site including any transactions you make (“use/using”) is subject to our terms and conditions set out below.

 

1. GENERAL

 

1.1 The terms and conditions outlined below, as well as those related to security, copyright, and delivery, govern your use of and purchase of products from this site. You will be required to agree to these terms and conditions before placing an order on our site. If you do not accept them, you will not be able to order any products from our site. It is recommended that you also read our Privacy Policy and print the full terms and conditions by selecting the print option in the File menu of your browser.

1.2 We may change the details displayed on this site, including prices, at any time.

1.3 The price of products you purchase does not include delivery charges, which will be added separately. Any additional charges are clearly displayed where applicable. For more information on delivery and delivery charges, please refer to the Delivery page.

1.4 While we strive to ensure the accuracy of all images, sizes, and measurements, they are all approximate.

1.5 We reserve the right to modify these terms and conditions at any time. The terms and conditions in effect at the time of your order will apply to the contract between you and us each time you order products from us.

 

2. ORDER PROCESS

2.1 Our shopping pages will guide you through the process of placing an order with us, and you will be able to review and correct any errors before submitting your order. We recommend that you carefully review your order at each stage of the process.

2.2 All orders placed on this site are subject to acceptance in accordance with these terms and conditions. We reserve the right to decline your order if the products you have selected are not available in stock.

2.3 During the ‘confirmation’ stage of the order process, you will be provided with the final details of your order. After this, we will send you an email to acknowledge receipt of your order and to specify the products you have ordered. However, please note that this does not constitute acceptance of your order.

2.4 Acceptance of your order and the formation of a contract between you and us will occur once the products you have ordered are dispatched to you. At that time, we will send you an email confirming the despatch of your order.

3. DELIVERY

3.1 If an item you have ordered is no longer available or out of stock, we will contact you by email and will be unable to process your order. You have the option to cancel the order if this happens. If you choose to proceed with an order for an out-of-stock item, we will notify you as soon as it becomes available. If the item does not become available within 99 days, we may contact you to confirm that we cannot process the order.

3.2 The estimated delivery period stated for your order is approximate and may be subject to delays caused by factors beyond our control. Please refer to Section 9 for more information on our responsibilities in such cases. Products will be shipped to the address provided by you in the Order Confirmation.

3.3 We reserve the right to choose the means and carrier for delivering your order.

3.4 The risk of loss or damage to the products will transfer to you on the delivery date.

3.5 Additional charges may be incurred for repeat deliveries.

 

4. PRICES, DELIVERY CHARGES, PAYMENT AND OFFERS

4.1 Payment for your order will be taken from your credit or debit card at the time of product despatch. If your payment card has expired, we will be unable to process your order. The applicable Value-Added Tax (VAT) at the prevailing rate will be added to your bill.

4.2 We make every effort to ensure that the price displayed on our site is accurate at the time of your order.

4.3 If we discover an error in the price of the products you have ordered, we will notify you as soon as possible. You will have the opportunity to reorder at the correct price. We are not obligated to fulfill an order for a product that was advertised at an incorrect price. If the product(s) have been charged but not dispatched, we will cancel and refund your order.

4.4 Pricing structures may differ between regions and may not accurately reflect currency conversion rates. We reserve the right to update prices as needed. Offers may be available to different regions at varying levels, at our discretion.

4.5 The price of a product does not include delivery charges. Delivery charges will be specified to you during the check-out process, prior to order confirmation. For information on delivery charges, please refer to our Delivery page.

4.6 Title of the products you have ordered on this site will transfer to you upon delivery, provided that we have received full payment for the products.

4.7 This site is intended for general public use, and we do not automatically provide VAT invoices. However, they are available upon request.

4.8 Promotional codes can only be used online and are subject to this Section 4.8 and any accompanying terms and conditions. We reserve the right to withdraw or cancel promotional codes at any time and for any reason. If a promotional code is issued to a specific individual, the right to the associated discount is personal to the recipient and may not be transferred. Promotional codes distributed or circulated without our prior written approval are not valid and may be refused or cancelled.

 

5. CANCELLATION AND REFUNDS

5.1 As a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, during the period set out in Section 5.3 below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund.

5.2 However, the cancellation right referred to in Section 5.1 above does not apply in the case of the following products:

  1. items made to your specification;
  2. pierced jewellery;
  3. sealed tea which has become unsealed after delivery.

5.3 Your legal right to cancel a contract starts from the date of your order despatch confirmation email, which is when the contract between us is formed. Your deadline for cancelling the contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your Contract

End of the Cancellation Period

Your contract is for a single product (which is not delivered in instalments on separate days)

The end date is the end of 14 days after the day on which you receive the product.

Your contract is for either of the following: (i) one product which is delivered in instalments on separate days; (ii) multiple products which are delivered on separate days

The end date is 14 days after the day on which you receive the last instalment of the product or the last of the separate products ordered

5.4 The easiest way to let us know that you have decided to cancel your contract is to complete and email or post the cancellation form on our website. If you use this method we will email you to confirm we have received your cancellation. You can also email us or contact our customer services team by telephone on +44 (0)1782 282651. Please quote your order number to help us to identify it.

5.5 If you cancel your contract:

  1. we will refund the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. All products should be returned unused and in their original packaging.
  2. we will, in the circumstances referred to in Section 5.6 below only, refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.
  3. we will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
    1. if you have received the product and we have not offered to collect it form you: 14 days after the day on which we receive the product back from you;
    2. if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.
  4. you must return the products in question to us without undue delay and in any event no later than 14 days after the day on which you let us know that you wish to cancel the contract. Please see our Returns page for return details. If we have offered to collect the product from you, we will collect the product from the address to which it was delivered. We will contact you to arrange a suitable time for collection.

5.6 If you want to return products to us under this Section 5 because you consider that they are faulty, they have arrived damaged or broken, you will be required to provide us with clear photographic evidence of the alleged fault or damage. If we agree that the products are faulty or damaged, we will provide you with a replacement (if available) or refund the price of the products in full, together with any applicable delivery charges. If you return products to us because they have been mis-described, we will refund the price of the products in full, together with any applicable delivery charges. Please see our Returns page for further details.

5.7 We are under a legal duty to supply products that are in conformity with this contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this Section 5 or anything else in these terms and conditions. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

6. INTELLECTUAL PROPERTY

6.1 You agree that all Intellectual Property Rights and all other materials contained on this site remain our property.

6.2 ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), Trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights.

6.3 All design, text, graphics, their selection and arrangement and all software compilations underlying source code, software, and all other material on this site are our copyright or are the copyright of its content and technology providers. All rights are reserved.

6.4 Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with us or for using this site as a shopping resource. Any other use of the materials on this site – including reproduction for purposes other than those noted above, modification, distribution or re-publication – without our prior written permission of is strictly prohibited.

7. LIABILITY

7.1 These terms and conditions do not limit or exclude liability for death or personal injury resulting from negligence, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

7.2 Except for the exclusive remedies provided under Section 5 for specific products, and subject to Section 7.1 above, any warranties, indemnities, terms, and conditions (whether express or implied) are excluded to the fullest extent permitted under applicable law.

7.3 Subject to Section 7.1, we will not be liable for any economic losses (including loss of revenue, data, profits, contracts, business, or anticipated savings), loss of goodwill or reputation, or special or indirect losses arising out of or in connection with these terms and conditions, except for fraudulent or negligent misrepresentations.

7.4 Notwithstanding the above, our total liability (whether in contract, tort or otherwise) for loss or damage shall be limited to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause, subject to Section 7.1.

7.5 The products sold on this site are intended for private domestic and consumer use only. Therefore, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property, or loss from third-party claims arising from the use of this site or any products or services purchased from us.

7.6 Clause 7 does not affect your statutory rights as a consumer or your right to cancel the contract.

 

8. SEVERABILITY

8.1 If any of these conditions becomes invalid or unenforceable, it will be modified to remove the invalidity or unenforceability and will remain binding. All other terms will continue to be valid and enforceable.

8.2 If we fail to exercise any right or remedy under these terms and conditions, it will not affect our right to exercise that right or remedy in the future, nor will it alter our obligations to each other.

 

9. DELAY OR INABILITY TO SUPPLY

We will not be held responsible for any loss or damage that may occur due to circumstances beyond our control, such as the inability to supply products because of the default of any of our suppliers.

 

10. MISCELLANEOUS

10.1 These Terms replace all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) regarding your purchase, whether oral or written, and represent the entire agreement between us and you regarding your purchase.

10.2 Waiving any breach of these terms and conditions will not be considered a waiver of any subsequent breach of the same or any other provision.

10.3 Using a false name or an invalid credit card to place an order is a criminal offence, and anyone caught doing so will be prosecuted to the fullest extent of the law.

10.4 To offer more value to our customers, we may provide links to other websites or resources for you to access at your own discretion. You acknowledge and agree that by entering the linked website, we are not responsible for the availability of such external websites or resources and do not review or endorse them. We are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including any advertising, content, products, goods or other materials or services available from such websites or resources, or (iii) the use to which others make of these websites or resources, nor for any damage, loss, or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods, or other materials or services available on such external websites or resources.

10.5 We do not guarantee that materials on this site are appropriate or available for use in locations outside the United Kingdom, and accessing this site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so at your own risk and are responsible for complying with local laws. Products sold outside of the European Union (EU) are sold excluding VAT, and you are responsible for any local tax, charges, and custom duties. If you refuse to pay local taxes, charges, and custom duties, and the products are returned to us, we have the right to withhold both the initial delivery cost and the cost of repatriating the products from the refund, up to the value of the original delivery charge.

10.6 If we take payment for an order in Pounds Sterling, we are not responsible for the exchange rate at which a bank charges its customer or for any additional charges it makes. Additionally, any refunds are made in the same currency that the order was placed, and we are not responsible for the exchange rate at which a bank charges its customer or for any additional charges it makes.

10.7 A person who is not a party to these Terms and Conditions has no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

10.8 We reserve the right to transfer, assign, novate, or sub-contract the benefit of the whole or part of any of our rights or obligations under these terms and conditions or any related contract to any third party.

 

11. APPLICABLE LAW

11.1 These Terms and Conditions will be interpreted according to the laws of England, and all contracts governed by them will be considered to have been made in England.

11.2 You agree that any matter relating to contracts governed by these terms and conditions will be subject to the exclusive jurisdiction of the English Courts, except to the extent that we invoke the jurisdiction of the Courts of any other country.

11.3 If there is a conflict between the English version of these terms and conditions and any translation of them, the English version will take precedence.