Our customer care team will always respond to your queries as quickly as possible. During busy sale periods, there may be a slight delay on response times however these will always be advertised on the email confirmation receipt you receive once you’ve sent an email to our team. 

There are a number of reasons why you might not have received a response from our customer care team, we recommend you: 

– Check your spam settings and Junk folders in your inbox. Emails from our customer care team will always come from “[email protected]”.
– Check your account details are up-to-date on www.craftestan.co.uk If we can’t respond to your email we will try and contact you using your registered account details.
– Check you sent your email to [email protected] If you have sent the email successfully you should have received an automated response with a ticket enquiry number. If this hasn’t been received we recommend forwarding your enquiry on again to ensure it reaches a member of the team.

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