HOW DO I RETURN AN ORDER FROM OUTSIDE THE UK?

Please follow our returns policy when sending any unwanted items back to us but please note any orders being returned from outside the UK may need to be subject to further paperwork when handing the parcel over to a courier. Please make sure that the courier or postal company you choose to use are aware that the goods are of UK RETURN and were originally dispatched from your county. You may need to declare on further paperwork that your parcel is of GOODS RETURN. If the parcel is not highlighted as originally being exported from your county then it may end up stuck in customs and charges will become incorrectly applied to the goods. Unfortunately, the lengthy process to have parcels released due to us being exempt from these charges can often lead to the parcel being returned back to you the sender.

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