When your parcel has left our warehouse you will receive an email from the courier providing you with a tracking number. You can use this reference number to view the status of your parcel on the courier’s website and view when it’s likely to arrive. Should you require any assistance with delivery or want to get in touch with couriers you will need to quote your tracking number. Any NON-UK orders will be delivered by one of the following couriers: Aramex, Fedex, DHL, DPD Europe.
All UK deliveries are made with DPD couriers. You can use their website www.dpd.co.uk to track your parcel, reply to your calling card message and view any current delivery updates. If you require any further assistance please speak to our customer care team who can contact DPD couriers on your behalf.
We’re committed to getting your order to you as quickly as possible, but sometimes goods may be subject to delays which are beyond our control. Please note occasionally due to unforeseen circumstances and weather conditions, the delivery may be delayed. We will try to inform you of any complications however if you’re concerned we recommend checking your tracking number on the courier’s website for updates.
*SALE* PLEASE NOTE that during the sale and promotional periods it is not always possible to adhere to our normal delivery time scales. Due to the high volume of orders received we would estimate up to 10 working days for UK delivery and further few days for European and international parcels. While we will try to get your order out to you as soon as possible please bear with us during this time.