If your order has been received by us then you should have seen a ‘thank you for your order’ message on the screen shortly after payment was made. Shortly after ordering you will receive an email confirmation from us providing you with an order reference number and details of the order. If you’ve not received this email please contact our customer care team so we can check that your order was successful. In the event that an item is out of stock your order, you will be informed as soon as possible once we are made aware by our dispatch team. The unavailable item will be cancelled and a refund will be processed including any postage costs if the order contains no further products. Where your order is for multiple items, the rest of the order will remain untouched and will be dispatched out to you as normal.

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