CAN I CANCEL OR AMEND MY ORDER?

Unfortunately, once payment has been accepted, we cannot amend your order; this includes changing the size/colour of an item, removing an item, changing the delivery address or any payment method. 

Each order constitutes a separate transaction and we are not able to consolidate separate transactions into one single order or parcel. If you would like to order multiple items for delivery at the same time, you must ensure that all of these appear on the same order before you confirm and pay for your order. 

You have up to 30 minutes to cancel an order after it has been placed. To cancel your order please contact our customer care team and a member of the team will be able to assist. We will try to cancel the order at the head office prior to dispatch or with the couriers directly if possible, requesting that the goods be returned to us rather than delivered to yourself 

Under the Consumer Contracts Regulations 2013, you have 14 calendar days from the date of receipt to cancel your order. You can also choose to exercise this right and cancel your order by completing and submitting to us a Cancellation Form including this inside your parcel with your unwanted order. Alternatively, you can notify us by email at [email protected] stating that you wish to withdraw your order quoting your order number. 

HOW DO I CANCEL MY ORDER UNDER THE DISTANCE SELLING REGULATIONS?

Under the Consumer Contracts Regulations 2013, customers within the European Union have up to 14 calendar days (from the date you receive your goods) to withdraw your order with us. 

To exercise this right you must do one of the following: 

– Notify us by email at [email protected] stating you wish to withdraw your order quoting your order number 

– You can also choose to cancel your order by completing and submitting to us a Cancellation Form including this inside your parcel with your unwanted order.
– If we are unable to prevent your order from leaving our warehouse, you can refuse the delivery from DPD and the parcel will be returned to us
– If you have already received your order, you should sign and date the ‘Goods Return Document’ and return the item(s) to us following our Returns Policy

If we do not receive the item(s) back, we will arrange to have them collected at your cost. 

Please note you are under a statutory duty to take reasonable care of the item(s) whilst they are in your possession. If you fail to abide by this we may have a right of action against you under a breach of statutory duty. 

We will endeavour to issue a refund for the full price you paid for the item(s) (including any standard delivery charges) to the original purchaser’s method of payment, and in any case within 30 days.

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