Occasionally if your order contains an item that is unavailable at the point of packing, the rest of your order will be dispatched separately. In the event where an item you purchased is out of stock, an email will be sent to your registered email address as soon as practically possible confirming that a refund has been issued for this unavailable item.
If you have placed separate orders at the same time these will arrive in separate parcels. We are unable to consolidate separate transactions into a single delivery, unfortunately.
Please check the ‘Goods Return Document’ included with your order to confirm the item(s) that were delivered.
After checking the parcel thoroughly, If you find something is missing please contact our customer care team and quote your order number, please also mention whether the parcel appeared to have been tampered with before delivery.
The customer care team will begin an investigation as soon as possible which may involve checking CCTV, taken images, stock take on the product(s) in question, interviewing the courier’s driver and checking all avenues to determine how this has happened. Once this investigation process is complete then the team will do their best to resolve this for you