I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR EXCHANGED

We apologise if we have made a mistake whilst processing your returned item(s). 

If you were expecting an exchange and received a refund this may have been due to the item(s) being unavailable at the time of exchange, in which case we would refund you the price you paid for the item and notify you by email. 

If you were expecting a refund but received a replacement item or have been refunded the incorrect value please contact our customer care team who will be happy to sort this out for you.